I was working the online reference service for the first time today. Ready to tackle the really tough questions. I had gone to training on the software. I had been reading my training manual on how to provide good reference service online. I was sequestered in our quiet room and I was ready.
The second question seemed totally cryptic and I thought, Ahh...this is what I have been reading about. I need to get more information to find out if this is for a school project, or personal research, or what. I was ready to follow all protocol and make sure I understood, what exactly, the person wanted to know.
"Can you tell me a little more about what kind of information about x you are looking for?" I typed.
Not really. I'm working on a crossword puzzle and that's all the clue says.
Reference librarian? Not so much. More like crossword puzzle consultant.
Okay...it's a start. Maybe I can work my way up.